Responsible Gaming
Gaming Should Be Entertainment
Online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Games of chance are designed with a built-in house edge, meaning over time, the odds favour the casino. Please gamble only with money you can afford to lose and never view it as an investment or income source.
Age Verification
You must be 18 years of age or older to gamble online in New Zealand. If you are under the legal age, please do not access online gaming platforms. Operators are required to verify your age and identity before allowing access to real-money gaming.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate a problem gambling issue:
- Chasing losses by gambling more to recover money lost
- Gambling with increasing amounts of money to achieve the same excitement
- Hiding gambling activity or lying about time and money spent
- Neglecting family, work, or other responsibilities due to gambling
- Borrowing money or getting into debt to fund gambling
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Unsuccessful attempts to cut back or stop gambling
- Using gambling to escape problems or negative emotions
- Jeopardising relationships, education, or career opportunities
Self-Help Tools & Player Protections
Most responsible online casinos offer tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose over a set period
- Reality Checks: Receive periodic notifications reminding you how long you've been playing and how much you've spent
- Time Limits: Set automatic session timeouts to remind you to take breaks
- Self-Exclusion: Temporarily or permanently exclude yourself from an operator's platform or use national self-exclusion schemes
Use these tools proactively to stay in control of your gaming habits.
Support Organisations & Help Resources
If you or someone you know is struggling with problem gambling, help is available. Contact one of these organisations:
New Zealand
- Problem Gambling Foundation
Phone: 0800 352 352 (Free helpline)
Website: www.pgf.nz
Provides free counselling and support services across New Zealand - Gamblers Anonymous NZ
Website: www.gamblersanonymous.org.nz
Peer support meetings and 12-step recovery programme
International Resources
- Gambling Therapy (Free online counselling)
Website: www.gamblingtherapy.org - GamCare (UK)
Website: www.gamcare.org.uk - GamStop (UK Self-Exclusion Scheme)
Website: www.gamstop.co.uk - Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org - National Council on Problem Gambling (USA)
Website: www.ncpgambling.org
Need Help?
If you or someone you care about is experiencing problem gambling, please reach out for support today. Problem gambling is treatable, and help is available. The earlier you seek assistance, the better the outcome. All support services listed above are confidential and free to access.
Remember: Gambling should always remain a form of entertainment. If it's causing harm to your life, finances, or relationships, it's time to seek help.
mudfish.org.nz is committed to promoting responsible gaming. If you choose to gamble, please do so responsibly and within your means. This page is for informational purposes and does not constitute medical or financial advice.